We’re growing our team! Lakeside Heating & Cooling is searching for professionals devoted to offering outstanding service. Explore our present career possibilities or contact us for additional details.
Supervisor: Administrative Controller
Status: Full time
FLSA Status: Non-exempt Hourly
Lakeside Heating & Cooling is growing our team!
We have an immediate opening for a full-time CSR/Dispatcher in our newly remodeled
Wenatchee office. Our ideal candidate is service-oriented and team-oriented, with strong
communication and organization skills. Basic computer knowledge is essential, including
the ability to learn new applications. Previous dispatching experience is a plus!
This is a full-time, hourly position eligible for overtime. Benefits include medical, dental,
vision and life insurance plus paid holidays and vacation. Starting pay is $22-25/hour DOE
with an incentive pay program.
This position is responsible for providing excellent customer service via phone, email and in person.
Essential Duties
- Assist customers with small parts purchases and fabrication requests
- Receive and field phone calls, scheduling jobs via Service Titan and responding to emails
- Coordinate service department scheduling and job preparation including reminders
- Monitor work order completion and followups
- Provide basic troubleshooting tips and suggestions to customers
- File and maintain Accounts Payable
- File packing slips by Purchase Order name in install job folders or Accounts Payable
- Assist with general filing and followup as needed
- Maintain office area, including requesting supplies as needed
- Report discrepancies to direct supervisor for correction
- Close shop at the end of the day
Additional Responsibilities
- Accounts Receivable including invoicing, filing and collections on completed service work.
- Process rebate and PUD Ductless Heat Pump applications
- Service maintenance contract management, both residential and commercial
- Create call lists for maintenance seasons
- Update and maintain reception information book
- Retrieve order, scheduling, or equipment updates utilizing any tools available as requested
- Assist the Administrative Controller and Install department as needed
Skills
This position requires multitasking and organizational skills that allow you to work on multiple projects at once.
- Excellent organizational and time management skills
- Ability to communicate effectively via phone, email and in person
- Service-oriented, able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
Located in Chelan, WA, we are an Authorized Lennox HVAC Premier Dealer. Our mission is to maintain a solid reputation for quality work and service with integrity.
Must have some experience in servicing heat pumps, furnaces, air conditioners. We expect our employees to have the ability to speak with the customer in a way which represents Lakeside’s mission, be punctual and reliable, be a motivated self-starter and work well with others on the team. Must have attended a Certified HVACR program.
Salary DOE, paid vacation, paid holidays, sick leave, 401-K, benefits available.
Requires a good driving record with a Washington State Driver’s License. Position open immediately.
Experienced applicants please send a resume and references via email to [email protected] or fax to 509-682-3333.
PRIMARY RESPONSIBILITIES:
- Provide excellent customer service and greet visitors
- Assisting customers with small parts purchases or fabrication requests
- Receive and field phone calls, scheduling jobs via Service Titan and responding to emails.
- Provide basic troubleshooting to customers
- Maintain office area upkeep including requesting supplies as needed
- Filing and maintenance of Accounts Payable
- Customer data management throughout QuickBooks desktop, Intuit QuickBooks, and Service Titan including equipment updates
- Coordinating service department scheduling and job preparation including reminders
- Monitoring work order completion and follow ups
- File packing slips by Purchase Order name in install job folders or Accounts Payable
- Assisting with general filing and follow up as needed
- Report discrepancies to direct superior for correction
- Closing shop at the end of the day
ADDITIONAL RESPONSIBILITIES:
- Accounts Receivables including invoicing, filing, and collections on completed service work.
- Equipment registration and relevant data collection • Rebate and PUD Ductless Heat Pump application processing
- Service maintenance contract management (residential and commercial)
- Create call lists for maintenance seasons
- Update and maintain Reception Information book
- Retrieve order, scheduling, or equipment updates utilizing any tools available as requested
- Contractor submittals and year-end shop inventory financial reports
- Assisting the Controller and install department as needed.
Compensation: Salary DOE, paid vacation, paid holidays, sick leave and Health/Dental following 90 days of Employment.
We are currently seeking to hire HVAC Installers to join our Lakeside Heating A/C team. We service Residential and Commercial Heating & Air Conditioning Contractor located in Lake Chelan, WA
Let’s talk about your potential.
We’re looking for individuals with great attitudes and a strong work ethic that are ready to learn.
Excellent pay that rewards you for your performance.
Ability to advance your career and challenge yourself.
Company vehicle fully stocked with what you need to do your job. Fueled and maintained by the company.
Uniforms.
Bonuses and incentives to increase your income potential.
Paid holidays and vacations.
Health / Dental Insurance options.
Fun and challenging work environment.
Management team working with you.
Your success is celebrated.
We want to hear from you today! Take the next step and start your career with a company this is committed to your success.
1058 E. Woodin Ave., Bldg. D *
ph (509) 682-2128 * Email [email protected]
